Salesforce AI Specialist Practice Exam

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Which feature provides consistent onboarding material based on predefined templates?

Work Summaries
Einstein Service Replies
Prompt Builder
Call Summaries

The correct answer is: Prompt Builder

The feature that provides consistent onboarding material based on predefined templates is the Prompt Builder. This tool is specifically designed to streamline the onboarding process by using standardized templates that ensure every new user receives the same high-quality materials and guidelines. This uniformity is crucial for maintaining clarity and efficiency as new team members integrate into the organization. With Prompt Builder, organizations can easily customize and update templates as necessary, ensuring that onboarding materials remain relevant and effective. In contrast, the other options cater to different functionalities. Work Summaries focus on summarizing tasks and activities but do not specifically address onboarding materials. Einstein Service Replies is designed for automating customer service responses and enhancing customer interactions, rather than facilitating onboarding. Call Summaries provide insights and overviews of conversations but are not directly linked to the onboarding process. Therefore, the consistency in onboarding provided by Prompt Builder makes it the correct choice for the question.