Salesforce AI Specialist Practice Exam

In which scenario would it be preferable to use an external LLM over a standard Salesforce model?

1. A When the task involves basic information retrieval

2. B For tasks requiring real-time CRM data

3. C When there are extensive technical documentation needs

4. D When high-performance is prioritized over precision

The correct answer is: C When there are extensive technical documentation needs

Choosing to use an external LLM (Large Language Model) over a standard Salesforce model is particularly favorable in scenarios involving extensive technical documentation needs. External LLMs are often designed with broader capabilities that can better handle complex language tasks, enabling them to accurately interpret and generate language based on a wide variety of technical contexts. They may also have been trained on a diverse dataset that includes technical documentation, allowing them to provide richer insights and more nuanced responses to queries concerning specialized subject matter. In contrast, using standard Salesforce models may limit the depth of understanding required for detailed technical documentation, as these models are typically optimized for CRM-related tasks and may not capture the vast range of jargon or concepts found in extensive technical documents. Therefore, for tasks such as creating, summarizing, or interpreting complex technical materials, an external LLM would likely deliver superior performance and more relevant outputs, making it the ideal choice in this context.